Shipping policy
Processing and Handling:
All orders are processed and prepared for shipment within 1-2 working days of the order placement.
Shipping Options and Delivery Times:
We offer the following shipping options, each with a delivery time frame of 3-5 working days:
Shipping Options:
We offer the following shipping options:
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DHL / Fedex Express ($45.00): Enjoy the speed and reliability of DHL & FedEx Express delivery service.
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Standard Shipping (Free Above $35.00): For orders totaling USD35 and above, we offer free standard shipping. This option provides a cost-effective way to receive your order within a reasonable time frame.
Shipping Delays:
While we make every effort to deliver your order within the specified time frame, please note that unforeseen circumstances such as extreme weather conditions or carrier delays may cause shipping delays. We will keep you informed of any significant delays and work to resolve the issue promptly.
Shipping Delay Notice
Due to regional security disruptions in Mexico and severe winter weather across parts of the United States, shipments to these regions may experience temporary delivery delays of approximately 1–3 days.
Shipping Inquiries:
If you have any questions or concerns about your shipment, please feel free to contact our Customer Service team. You can reach them through our website, email, or phone, and they will be happy to assist you.
Shipping Policy Updates:
We reserve the right to update and modify our Shipping Policy as needed. Any changes will be posted on our website with the new effective date.
By choosing Lux On Demand as your shipping provider, you agree to abide by the terms and conditions outlined in this Shipping Policy. We appreciate your trust in our services and are committed to delivering your orders in a timely and efficient manner.
Due to wartime conditions, Israel’s airspace is closed effective Feb 28 until further notice. Shipping performance may be impacted, including possible temporary suspension and delays for Israel-bound parcels.